Ticket Information
- Can I use my Gift Card to buy a ticket?
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Yes, you can use your Luna Park Gift Card to purchase tickets online. To purchase a gift card click below
- Can I use my valid undated pre-purchased ticket to get into Luna Park?
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Yes, if you are holding a ticket purchased last year such as our old web tickets or for events such as Spin & Grin sessions, Luna Love or Summer Nights, you can use it to request a ticket for the date you want to visit Luna Park. You may do the same if you are holding a valid unused ticket that received as a gift, a donation or was pre-purchased last year through RACV or another organisation.
To organise your replacement dated ticket please visit https://lunapark.com.au/pre-purchased-tickets/ at least 2 business days in advance to submit your request.
All ticket exchanges are subject to availability and we cannot guarantee every day will be available.
- Do I need a ticket to visit or can I just decide on the day?
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YES, please pre-purchase your tickets online to guarantee entry. We have reduced our capacity and are controlling guest numbers to allow for physical distancing in ride queues, on rides, at food and beverage outlets and other facilities throughout the Park.
- Do I need to book before coming to Luna Park?
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YES!!! Luna Park’s capacity is restricted and we strongly recommend that you book your tickets before coming to the Park. Booking your ticket before you come to the Park guarantees entry. Walk up entry to the Park will only be permitted if our capacity allows walk up entry on the day. Avoid disappointment and book your tickets before coming.
- How far in advance can I book tickets?
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You’ll be able to book your tickets in line with the dates that have been released and displayed in the calendar on the website. This will be updated and extended over time as conditions change and improve.
- Where can I purchase tickets?
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Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.
Tickets will be subject to the day’s availability so to avoid disappointment, please purchase them online.
- Should I use my Annual Pass to pre-book a ticket before I visit?
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Yes, even though Annual Pass holder tickets are free, due to capacity limits you must still pre-book a ticket online before you visit the Park to avoid disappointment. Please visit our tickets page to book your ticket which will be subject to availability on the day.
For more detailed information about reserving a ticket using your Luna Park Annual Pass visit the online order instructions located here
- Can I still visit with a carer?
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Yes, carers holding a valid Companion Card or We Care Card can enter the Park for free when accompanying another individual with a full priced ticket. The full priced ticket should be purchased online in advance. When you and your carer arrive at the Ticket Box, the carer will be provided with their ticket after presenting their Companion Card or We Care Card
- What if I need to swap my ticket for a new date should I feel unwell?
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You are unable to swap an existing ticket to another date using our online system.
If you’ve been unwell and were unable to visit the Park on the date of your booking a date change can be requested.
To initiate a date change please email your ticket confirmation and the new date you would like to visit to “[email protected]” and we’ll do our best to accommodate a single change.
- What if I want a refund?
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Sorry, we do not offer refunds for tickets purchased, however you may change the date subject to availability. To initiate a date change please email us on ‘[email protected]’ with your order number and requested date – please allow 2 business days for us to facilitate your change.
Full Ticket Terms and Conditions of Purchase and Entry are available here. When you purchase an online ticket, you accept these Terms and Conditions as part of the purchase process.
- Are pass-outs available?
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No. As we are managing visitor numbers and overall Park capacity, if a guest chooses to leave the Park, they may not return on that day.