Click on a question below and then you’ll be more in the know!

Purchasing Tickets

Do I need a ticket to visit after 27 June 2020?

YES, in the initial stages of our re-opening we are controlling guest capacity to allow for physical distancing in ride queues, on rides, at food and beverage outlets and other facilities throughout the Park.

Everyone needs an online ticket to visit.

How far in advance can I book tickets?

You’ll only be able to book your tickets up until the end of July (July 26) at this stage. We hope to release further sessions into the future but please bear with us for the moment.

Where can I purchase tickets?

Tickets can be booked online here. You will receive an electronic ticket with a barcode which must be presented at the Ticket Box, either printed or on mobile device.

Tickets cannot be purchased at the Park ticket box.

Why can’t I buy tickets at the ticket box on the day I wish to visit?

Because we are controlling guest numbers and must have the ability to contact trace should there be a COVID-19 outbreak, we need people to purchase online and enter the contact details for everyone in their party. This is a requirement of COVID-19 protocols.

Can I use my Annual Pass for a session?

Yes, but Annual Pass holders must still pre-book a ticket which unfortunately cannot be done online. Please call our guest relations team at least 2 business days in advance on (03) 9525 5033 to book a ticket. Alternatively, please click here to submit your request.

All tickets are subject to availability and we cannot guarantee every session will be available.

Annual Passes that were valid at our time of closure (13 March 2020) will have their expiry date extended by 6 months.

Annual Pass holders will be required to show their Annual Pass Card with their session ticket to gain entry.

Can I use my Gift Card to buy a session ticket?

Yes, but unfortunately there is no facility to do this online. Please call our guest relations team at least 2 business days in advance on (03) 9525 5033 to book a ticket. Alternatively, please click here to submit your request.

All tickets are subject to availability and we cannot guarantee every session will be available.

Can I swap my unused online ticket for a session ticket?

Yes, if you are holding a pre-purchased unlimited ride ticket or promotional ticket such as for Luna Love or Summer Nights, you may exchange it for an equivalent session ticket. Please call our guest relations team at least 2 business days in advance on (03) 9525 5033 to book a ticket. Alternatively, please click here to submit your request.

All ticket exchanges are subject to availability and we cannot guarantee every session will be available.

If you do not wish to exchange your pre-purchased ticket for a session ticket, we will extend the validity date of pre-purchased tickets so they can be redeemed when normal trading recommences.

Can I still visit with a carer?

Yes, guests wishing to visit with a carer holding a Companion Card or We Care Card may arrange to visit by calling guest relations team at least 2 business days in advance on (03) 9525 5033 to book a ticket. Alternatively, please click here to submit your request.

All ticket exchanges are subject to availability and we cannot guarantee every session will be available.

Do you offer any discounts on session tickets?

We sincerely regret that while we are running shorter session times with significantly discounted tickets (prior to the resumption of normal trading hours and ticket prices), guests will be unable to redeem promotional discount coupons or pre-purchased discount tickets including but not limited to Entertainment Book, Frequent Values, RACV, APOD, Small Ideas, Little Finders, Funly, or those coupons appearing in tourism publications. We will assess this regularly with a view to accepting promotional discounts again when we can increase guest numbers and resume normal trading hours.

Group discounts are also unavailable during this initial re-opening stage.

Why do I have to buy a session ticket if I don’t want to go on rides?

While we are running shorter session times with limited capacity, our session tickets are designed for guests who want to go on rides. Regrettably there is no $5 park entry fee for non-riders available during this time, however the session tickets are discounted from our usual day pass price.

Health & Safety

What is Luna Park doing to keep me safe?

We are controlling guest numbers to allow for physical distancing in ride queues, on rides, at food and beverage outlets and other facilities throughout the Park.

We are increasing cleaning and sanitising procedures to ensure the highest of hygiene protocols are met, including a ‘sanitise before you ride’ policy and deployment of the ‘Luna Clean Team’.

It is a condition of entry that all visitors observe the advice of the Chief Health Officer to keep their distance of 1.5 meters unless with a member of their family group and as indicated by signs and ground stickers, and practice appropriate personal hygiene procedures.

Provision of signage, sanitiser and cleaning practices throughout the Park will serve as a reminder.

How long will you hold my details for?

We must hold guest contact details for 56 days in case COVID-19 infection contact tracing is required. Our normal privacy policy applies otherwise.

Will I need to wear a mask?

No. Masks are not required to be worn during re-opening sessions. If your personal choice is to wear a mask, please ensure it is very secure so that it can be worn on rides. In line with general ride restrictions, loose items may not be worn while riding.

What if I or a member of my group feels unwell?

Please don’t come to Luna Park if you feel unwell. Guests must not attend if they are COVID-19 positive or displaying flu like symptoms. We are committed to keeping you healthy and safe, but we cannot guarantee you will not be exposed to COVID19. We rely on you to protect yourself and to:

Wash your hands often and avoid touching your face

Maintain your distance from others

Avoid touching surfaces wherever possible

When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue. Throw tissue into a trash receptacle after use.

What if I need to swap my ticket for a new date should I feel unwell?

You are unable to swap your session ticket for another date online. Please call our guest relations team on (03) 9525 5033 and we’ll do our best to accommodate a single change.

Rides and Park Operations

Will all the rides be operating?

Some rides may not be available due to physical distancing requirements or planned maintenance. Any ride cancellations will be displayed at our Ticket Box on entry. The Great Scenic Railway will be closed for its scheduled winter maintenance period so will not operate during sessions.

Can I go on rides with injuries or other medical conditions?

All our rides have height, physical and medical restrictions. These restrictions are in place to maximise your enjoyment and keep you safe. Do not ride if you have heart problems, high blood pressure, back or neck injuries, casts, moon boots or injured bones, or if you have had recent surgery or are pregnant. View all our safety guidance and restrictions at https://lunapark.com.au/ride-restrictions/

Is there anywhere safe I can store my valuables?

We recommend you don’t bring valuables to the Park as you cannot take loose items, use cameras or mobile phones on rides. There are some security lockers available for hire by the hour or for a full day, however we encourage guests to leave large bags and items at home. Lockers are $6 or $8 for the day and take cash (coin only). They are located near the Twin Dragon ride and next to the Scenic Railway.

What if it rains?

Spin & Grin Sessions will go on! However, some rides may close due to weather conditions. Guests accept the risk that weather they consider unsatisfactory may occur during the session for which they have purchased tickets.

Do you accept cash inside the Park?

All locations around the Park prefer contactless EFTPOS transactions, but will accept cash if presented.

Is there wheelchair access?

There is wheelchair access to the grounds of Luna Park. We also have wheelchair access toilets available. Guests in wheelchairs are permitted to ride on all attractions at Luna Park except the Scenic Railway. However, various health and safety requirements do apply to wheelchair guests so it’s always best to check with staff before your visit.

Can I book a Kid’s Birthday Party?

Unfortunately, due to distancing requirements and operational changes, we are unable to take bookings for kids’ birthday parties yet. If you would like to send an email to [email protected] we’ll be happy to keep in touch as the situation changes.

Refunds & Pass outs

What if I want a refund?

Sorry, no refunds for session tickets are possible in our initial re-opening stage. Full Ticket Terms and Conditions of Purchase and Entry are available here. When you purchase an online session ticket you accept these Terms and Conditions as part of the purchase process.

Are session pass-outs available?

No. Due to the shorter session times and the fact we are managing Park capacity, if a guest chooses to leave the Park, they may not return.