If you've added Luna Flex onto your ticket purchase, you are able to request a date change for your tickets here.
We get it! Plans change.
Whilst we don’t offer refunds on tickets, with the purchase of Luna Flex you will have the opportunity to change the date of your Park Entry or Unlimited Ride Ticket.
The Luna Flex change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Change of date is subject to availability and park capacity.
To request a date change request, please complete the below form and click ‘SUBMIT’.
Please allow up to 24 hours for processing. You will receive an email confirming your date change or request for a new change if unavailable (Please check ‘SPAM’ folder if you cannot find them). Note that the new date ticket is subject to availability and if tickets are sold out that date, we will let you know so you can select an alternate date.
You will be able to follow the link on your original ticket email and present these on arrival at the Ticket Box on the day of your visit. Our tickets are created as a PDF, meaning the date on the original ticket won’t change, although it will have changed it in the back of house system to your new date.
Luna Flex provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. Luna Flex is an online purchase add-on that covers all tickets within the online cart. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.
To request a date, change please click the link here and fill out the change of date form with your order number and requested date. Change of date is subject to availability and park capacity.
The benefits of the Luna Park Melbourne’s Luna Flex add on is that you can change the date of your Tickets on or before the date of your visit for up to 365 days from the original purchase date, should your plans change. All Luna Flex date changes must be submitted via a Luna Flex Change of Date request form on our website either on or before the date of the original intended visit.
Yes, you can use your Luna Park Gift Card to purchase tickets online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
If you are holding a valid unused ticket that you received as a gift or a donation, it can be used on any day Luna Park is open, until the expiry date. Simply present the voucher at the Ticket Box when you arrive. Bookings are not required. Please read the Terms and Conditions which are available on our website for full details.
Undated Luna Park tickets are not valid for private events or ticketed events that require a special ticket for admission (ie. Luna Dark).
YES, please pre-purchase your tickets online to guarantee entry. We have reduced our capacity and are controlling guest numbers to allow for physical distancing in ride queues, on rides, at food and beverage outlets and other facilities throughout the Park.
YES!!! Luna Park’s capacity is restricted and we strongly recommend that you book your tickets before coming to the Park. Booking your ticket before you come to the Park guarantees entry. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
Walk-up entry to the Park will only be permitted if our capacity allows capacity on the day. Avoid disappointment and book your tickets online before coming.
You’ll be able to book your tickets in line with the dates that have been released and displayed in the calendar on the website. This will be updated and extended over time as conditions change and improve.
Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.
Tickets will be subject to the day’s availability so to avoid disappointment, please purchase them online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
Yes, even though Annual Pass holder tickets are free, due to capacity limits you must still pre-book a ticket online before you visit the Park to avoid disappointment. Please visit our tickets page to book your ticket which will be subject to availability on the day.
For more detailed information about reserving a ticket using your Luna Park Annual Pass visit the online order instructions located here
Yes, carers holding a valid Companion Card or We Care Card can enter the Park for free when accompanying another individual with a full priced ticket. The full priced ticket should be purchased online in advance. When you and your carer arrive at the Ticket Box, the carer will be provided with their ticket after presenting their Companion Card or We Care Card
Adding Luna Flex onto your ticket at your cart online provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.
Sorry, we do not offer refunds for tickets purchased, however, you may change the date subject to availability. To initiate a date change please click the link here and fill out the date change request form with your order number and requested date – please allow 2 business days for us to facilitate your change.
Full Ticket Terms and Conditions of Purchase and Entry are available here. When you purchase an online ticket, you accept these Terms and Conditions as part of the purchase process.
Luna Flex provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. Luna Flex is an online purchase add-on that covers all tickets within the online cart. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.
To request a date, change please click the link here and fill out the change of date form with your order number and requested date. Change of date is subject to availability and park capacity.
The benefits of the Luna Park Melbourne’s Luna Flex add on is that you can change the date of your Tickets on or before the date of your visit for up to 365 days from the original purchase date, should your plans change. All Luna Flex date changes must be submitted via a Luna Flex Change of Date request form on our website either on or before the date of the original intended visit.
Yes, you can use your Luna Park Gift Card to purchase tickets online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
If you are holding a valid unused ticket that you received as a gift or a donation, it can be used on any day Luna Park is open, until the expiry date. Simply present the voucher at the Ticket Box when you arrive. Bookings are not required. Please read the Terms and Conditions which are available on our website for full details.
Undated Luna Park tickets are not valid for private events or ticketed events that require a special ticket for admission (ie. Luna Dark).
Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.
Tickets will be subject to the day’s availability so to avoid disappointment, please purchase them online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
Yes, Annual Pass holders are encouraged to pre-book a ticket online to ensure they don’t miss out on the day due to our capacity limits.
#1 To book your ticket online now go to our “BUY TICKETS” found in the top right corner anywhere on our website, and then select the “Annual Pass Holders” option.
For Desktop users you will find Annual Pass tickets here:
And if you’re on a mobile device first select “MENU” and then “ANNUAL PASS HOLDERS”:
#2 To access your Annual Pass tickets you will first need to log in. If you have never logged in before you will need to select “Create or Reset Password” and use the first and last names of the annual pass holder and the email you used when signing up to receive a reset password email.
#3 Then select the type of ticket you want to get with your Annual Pass:
#4 Then select the Annual Pass holder Member Benefit:
#5 Next you can search or scroll through days Luna Park is open so you can choose which date you would like to come to the Park. When you find the date you wish to visit, click “BUY TICKETS”:
#6 Finally, just let us know the age of the Annual Pass Holder:
#7 If you are happy with the date and ticket type, click “ADD TO CART”:
Each Annual Pass holder will need to be added to the cart separately.
Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.
Tickets will be subject to the day’s availability so to avoid disappointment, please purchase them online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
Yes, even though Annual Pass holder tickets are free, due to capacity limits you must still pre-book a ticket online before you visit the Park to avoid disappointment. Please visit our tickets page to book your ticket which will be subject to availability on the day.
For more detailed information about reserving a ticket using your Luna Park Annual Pass visit the online order instructions located here
Unfortunately it does not guarantee entry if the park is sold out. If and when more tickets are released for that date you may be able to enter the park. All Annual Pass holders are still required to book date of visit online.
The most common error when logging in is caused by the same email address being used for more than one account.
Please email [email protected] with a screenshot of the error you received along with the first and last names of any other annual passes holders associated with your account.
To make your Luna Park Annual Pass more secure, and for families much easier to use, when booking tickets you will now need to log into your Annual Pass account using our website.
Your username will be your email address if you provided one when you bought your pass. If you didn’t provide an email address or can’t remember which one you used, we’ll be happy to help you with that and get you online and booking tickets in no time. Simply email your name, the names of any family member who also have Annual Passes and your Annual Pass Member number(s) to [email protected]. One of our team will get back to you with the information you need.
When you have your username you’ll then need to create a password for your account, which again is really easy to do. First you will need to go to the new Annual Pass Holders section of our website. Then to create your new password simply click on the link that says “Create or Reset your Password” and follow the prompts. Enter your name (exactly as you provided it) and your email address and click on “RECOVER PASSWORD”. We’ll send you an email with a temporary password so you can access your Annual Pass account and make you password whatever you want.
Better still, once you’ve set up your password you can go straight to the Annual Pass Holders page and start booking your Unlimited Ride Tickets. Please note that for families only one set of login details are required.
If you have any further questions about accessing your Annual Pass and booking tickets and can’t find the answer you’re looking for in our FAQs, email us at [email protected]
