Privacy Policy

Melbourne’s Luna Park believes that the values of honesty and integrity in relation to our dealings with our customers also extend to the collection, storage and use of personal information. This policy summarises Luna Park’s approach to meeting this commitment.


Luna Park Melbourne Pty Limited collects personal information from or about you as a result of your interaction with the company through requests for information and the purchase of products. For example, when you: Request information from us, comply with a request from us for personal details, purchase some of our products, enter competitions and visit our web site.

We collect different types of information depending on the nature of your inquiry or the nature of the product that you purchase. When information is supplied to us, typically we collect and store your:

Name, address, contact telephone number, age, date of birth, email address, Cookie file details, Credit card details in order to process a transaction, Purchase history inclusive of dates and times or your purchases.


We do not collect any sensitive information about your racial or ethnic origin, political opinions or membership, religious or philosophical beliefs, trade association or union membership, sexual preferences or criminal record, unless:

You provide this information to us of your own accord, you have given us express permission to do so, it is necessary to prevent a serious and imminent threat to the life or health of a person, or it is necessary for the establishment, exercise or defence of a legal claim.


We treat the personal information we collect from you in the same way that we treat all other confidential information. We will not sell to a third party, the information that we collect about you, except where it is necessary to conduct our business.


We may use or disclose personal information that we collect from you for a purpose (the “secondary purpose”) which is different from the primary purpose of collection, if:

The secondary use is related to the primary purpose, and you would reasonably expect us to do so or to disclose such information. You were informed of this possibility at the time we collected the information.

In circumstances where we use or disclose your personal information for a secondary purpose, we will always provide you with an opportunity to ask us to remove your personal information from our database, or to restrict the use or disclosure of your information. We will from time to time, provide you with information from our sponsors and business partners in accordance with these principles. We may also use or disclose personal information for a secondary purpose where you have given us express permission to do so or we are required by law to do so.


We will take all reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorised access and/or disclosure. If you believe that your personal information has not been managed in accordance with these principles, you may contact the General Manager either:

By telephone: (03) 9525 5033
By facsimile: (03) 9534 5764
By email:
In person: 18 Lower Esplanade, St Kilda Victoria

You have the right to access the personal information that we hold about you. If the information we hold about you is incorrect, we will modify the information as soon as practicable. Your personal information may not be stored at Luna Park. We will comply with any reasonable request for access to your personal information as soon as it is possible to do so. In the event that we will incur a significant cost due to compliance with such a request, we may seek payment of these costs before the request is granted. Should we feel it necessary to refuse a request for access to personal information held by us about you, you will be informed of the reasons for that refusal.