Luna Park Terms and Conditions | Luna Park Melbourne

LUNA PARK MELBOURNE

These Terms and Conditions set out the terms on which you contract with us for entry to Luna Park Melbourne (“Park” and “Luna Park”) and the use of attractions and associated services. By purchasing a ticket, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

The Terms and Conditions comprise the “General Terms” and various “Product Specific Terms” (for example, terms specific to birthday groups and annual passes). The Product Specific Terms take precedence over the General Terms to the extent of any inconsistency.

“You” and “Your” means the ticketholder (and the guardian of any ticketholder who is under 18 years of age). “We”, “us”, “our” and “Luna Park” means Luna Park Melbourne Pty Ltd.

Tickets

General

All persons aged 4 years and above are required to have a valid ticket to enter the Park. Tickets can be purchased in person at the ticket box or online via our website. Unaccompanied minors aged less than 13 years of age are not permitted to enter the Park.
Entry tickets and ride tickets are valid for the specific date of purchase only. Other than as specified in these Terms and Conditions, tickets are non-refundable, non-transferrable and not redeemable for cash. Tickets must not be re-sold to third parties and are subject to being voided if this condition is breached. No refunds will be made for any entry tickets or ride tickets not utilised.
Wristbands issued by us are void if removed. Lost or damaged wristbands will not be replaced.
Every ride requires a ticket. Individual Ride Tickets are not available for purchase at the specific rides. A general entry ticket does not permit entrance to any ride. Unlimited ride tickets permit the holder to unlimited rides (subject to meeting the specific requirements for particular rides) on the date of validity.
Pass-outs are not available.

Online Purchases

Tickets (or any other products) purchased through our website can be made by using most credit and debit cards. Your credit card will be debited at the time of purchase. Credit and debit card payments are subject to: (a) a transaction fee of $1.55 per ticket payable in addition to the base ticket price. No personal or company cheques are accepted.
All credit card purchases are processed through the Commonwealth Bank’s secure payment facility, BPoint. This service uses a 128-bit Secure Sockets Layer (SSL) protocol that protects confidential information, such as credit card numbers and other financial data from interception and hacking. In the unlikely event that you believe any unauthorised use of your credit card has occurred, please immediately notify us by email and contact your bank directly.
After completing your purchase through our website you will be presented with a confirmation page that summarises your order and confirms your successful purchase. You will also receive an email confirmation of your order with pdf copies of your receipt and E-Tickets.
To gain entry to the Park, you are required to either print your E-Ticket(s) or show them on an electronic device at the Luna Park Ticket Box.
Unlimited Ride wristband/s or other ticket type(s) will be issued by presenting a printed E-Ticket(s) (either colour or black and white) with barcodes (or showing it on an electronic device) at the Ticket Box.
Lost, damaged or stolen tickets that were purchased through our website can be reprinted from the My Account/Tickets section of our website. Reprinted tickets are void if the original has already been redeemed/used.
We reserve the right to refuse any order placed online for Unlimited Ride Tickets.

Luna Flex Tickets

Luna Flex entitles you to change the date of your visit for all tickets purchased within one online transaction either on or before the original date of visit.
If a Luna Flex Change of Date form is not submitted in the timeframe stated above, the Luna Flex will expire after the original date of visit and will not be valid for a date change.
Luna Flex must be purchased online at the time of purchasing Tickets.
One purchase of Luna Flex allows you to change the date of all tickets purchased in one transaction.
Luna Flex allows you to change the date of your tickets one time only.
Luna Flex ticket holders must request to change the date of their tickets through Luna Flex Change of Date online form.
The new visit date requested on a Luna Flex Change of Date form must be within 365 days from the date of purchase.
Luna Flex is not applicable for special events. Luna Dark, Luna Love.
Luna Parks General Terms and Conditions apply to this offer.

Your Conduct

Prohibited Items

You must not bring into the Park any goods or objects of a flammable or dangerous nature including: (i) firearms, knives, weapons or sharp objects; (ii) alcohol or illegal drugs of any kind; (iii) items that may become or are dangerous, such as fireworks and flares; (iv) items prohibited by law; (v) drones, tripods, monopods, skateboards, roller-skates/rollerblades or scooters; or (vi) animals (with the exception of guide dogs and approved service animals).
If we have reasonable cause to believe that you are carrying a prohibited item, an authorised representative of the Park may, subject to applicable laws, search or inspect you and your belongings. We have the right to detain, confiscate or destroy, without incurring any liability to you or any other person, any items carried by you which we, acting reasonably, consider dangerous or which pose a risk or inconvenience to the security of property or other persons.

Behaviour

Suitable attire (including shoes) must be worn at all times. Clothing must not contain any offensive material.
You must follow the reasonable directions of our personnel. If you act in a manner that threatens the safety of yourself or others (including our personnel, other patrons or third parties) or significantly disrupt their enjoyment, our representatives may, acting reasonably, require that you leave the Park. You will not be entitled to any refund in these circumstances.
We reserve the right, acting reasonably, to refuse you entry to the Park if you present yourself in a threatening or disruptive manner. You will not be entitled to any refund in these circumstances.

Ride Specific Conduct

It is your responsibility to ensure that you have a suitable level of health and fitness to ride on any Park attraction. You should observe specific attractions in operation before deciding to ride. You acknowledge that riding on attractions comes with inherent risks, which you accept.
Some rides may require you to satisfy age, height and weight criteria. All ride restrictions can be viewed on the Luna Park Melbourne website, at the Luna Park Ticket Box and at each individual ride.
You must read and understand any safety directions published on board each ride.
Cameras and phones must not be used on rides. Loose items cannot be taken on rides. These can be put into boxes located at most rides, but these are not secure or supervised. Lockers are available for hire if secure storage is required.
You must (where relevant) remain seated at all times. Where a ride is equipped with seatbelts or other restraining devices, you must always wear your seatbelt or restraining device when onboard.
To the fullest extent permitted by law, our liability to you for any personal injury, death or other damages or claims arising from an accident or incident involving a ride will be limited or excluded to the extent your failure to wear a supplied seatbelt or restraining advice, or your failure to adhere to safety directions contributed to or caused your injury or death.
Ride and candid photography where guests are making inappropriate gestures will not be available to view or purchase in any circumstance. Photography of digital ride and candid photo previews at Scenic photo outlet is not permitted at any time.
No placeholding in ride queues. All guests must line up for the entirety of the queue line to ride.

Medical Attention & Allergens

Medical Attention

You acknowledge that there may be occasions where you require first aid due to an accident, illness, injury or other health condition. You consent to our personnel providing you with first aid on the basis that: (a) our personnel are not qualified medical professionals; (b) we make no warranties and expressly disclaim all warranties regarding the standard of care that may be provided; and (c) to the fullest extent permitted by law, we will not be liable (and neither will our personnel) for any care given or omitted. If you are unable to do so yourself, you consent to us seeking and securing any medical treatment that we reasonably consider you require. You agree to reimburse Luna Park for any costs we incur in seeking medical treatment on your behalf.

Allergens

It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens other than in circumstances where we have been grossly negligent.

Unavailability & Closure

Attraction Unavailability

You acknowledge that particular attractions may not be operational on the day of your visit. This may be due to: (a) maintenance, restoration or technical reasons; (b) extreme weather conditions; or (c) low-season operational reasons. We make no warranty or promise that particular attractions will be operational on the day of your visit. If you have concerns, you should contact us prior to purchasing a ticket.
If a number of attractions are not operational on the day of your visit, to the extent that this will materially detract from the characteristics or value of your experience, then you may elect to: (a) proceed to visit the Park on this basis; or (b) transfer the validity of your ticket to another date; or (c) where it is impractical for you to attend the Park on another date, cancel your ticket and receive a refund of payments received by us.

Park Closure

We reserve the right to close the Park at any time without notice. This may be due to matters outside of our control (for example, government-imposed restrictions) or for operational reasons.
If the Park is closed on the day of your ticket validity, you are entitled (at your election) to a full refund or to transfer the validity of your ticket to another date.

Photos & Image Release

Personal Photos

Any photos you take or recordings you make during your visit to the Park must be used for personal purposes only. You must not use these photos or recordings for any commercial purpose whatsoever without our express written consent. Such consent is to be given or refused at our absolute discretion.

Image Release

We (or our contractors) may take photographs or make recordings of you and your activities that identify you during your visit to the Park. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You grant us a worldwide, royalty-free, perpetual license to use, reuse, distribute, display, create derivative works from, and reproduce any images, photos, or videos (whether directly or via a photo-sharing service) in any medium, including but not limited to print, electronic media, or the internet. This license is given to us without the right to review or approve, for any purpose, including the global promotion and publicity of our products and services. If you do not consent to the use of your image or likeness, please advise us prior to entering the Park.

Responsibility

Our Responsibility

Where we are the principal supplier of services to you which we directly control, operate or own, we will provide those services with reasonable skill and care.
We will only be responsible for our employees in the course of their employment, and for our agents and contractors (where we have direct control over them) if they were carrying out the work we had asked them to do.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of services by us to you, or due to extraordinary circumstances beyond our reasonable control.

Third-Party Operators

Some attractions may be operated by third parties that we do not control or own (Independent Attractions). These attractions could be, for example, temporary promotional activations.
Any claim in connection with the supply (or failure to supply) Independent Attractions must be made directly against the supplier of the Independent Attraction. To the fullest extent permitted by law, we will in no way be responsible for the actions, omissions or negligence of the supplier of any Independent Attraction or any person engaged by them (other than us) to deliver them.

Personal Property

You acknowledge that bringing personal property into the Park (including without limitation riding) involves risk of loss, damage or theft, and you accept all of these risks. To the fullest extent permitted by law, we will not be responsible for any lost, damaged or stolen property other than in circumstances where our negligence was the direct cause.

Recreational Services

If we supply any recreational services to you, to the maximum extent permitted by law, we exclude any liability for death, physical injury or mental injury, or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from our failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law. This exclusion does not apply to significant personal injury caused by our reckless conduct. Recreational Services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth).

General Liability Limitation

Australian Consumer Law and corresponding legislation in Victoria imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These booking conditions do not exclude or limit the application of the Consumer Guarantees other than to the extent they can be excluded or limited, in which case we limit or exclude the Consumer Guarantees to the fullest extent permitted. Other than the Consumer Guarantees, we disclaim all warranties and guarantees.
To the fullest extent permitted by law, our maximum liability to you under these Terms and Conditions, in tort (including negligence) or at law, is limited to arranging for services to be resupplied or payment of the cost of resupplying them.

GENERAL

If you purchase a ticket for (or for the benefit of) a third party, you represent and promise to us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Terms and Conditions. Or if you purchase a ticket as guardian for a minor, you provide your agreement and consent in that capacity. You agree that you will be responsible for any loss or damage we incur, but would not have incurred had this been the case.
The contract between us and you is governed by the laws of Victoria. Any disputes shall be dealt with by a court with the appropriate jurisdiction in Victoria and courts entitled to hear appeals from them.
You acknowledge that photos we publish are representative of the experience, but may not reflect your exact experience.
If any provision of these Terms and Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.
Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles (and our Privacy Policy, which is published at https://lunapark.com.au/privacy-policy/
We reserve the right to modify these Terms and Conditions at any time without prior notice. We will publish amended Terms and Conditions on our website. The amended Terms and Conditions will be effective upon publication. The Terms and Conditions that govern the contract between you and Luna Park are those Terms and Conditions in effect at the time you purchase your ticket.

Birthday Party Bookings

Either a 30% or full payment of your booking (as communicated by us to you) is required to secure your reservation.
Final numbers are to be confirmed and full payment made by the Wednesday prior to the date of your party. If you are paying by cheque, money order or bank transfer (EFT), please ensure that this is processed seven (7) days before the date of the party to ensure funds are cleared. Entry will not be permitted for uncleared payments.
Last-minute bookings made less than seven (7) days prior to the party will require immediate payment via credit card over the phone.
Payment is regarded as acceptance of these Terms and Conditions
Available times for Birthday Parties include 12.00pm, 1.15pm, 2.30pm and 3:45pm.
A Birthday booking is for the use of the tram for 60 minutes from the start time of your booking.
The minimum booking is for eight (8) guests.
The tram seats 32 guests. Bookings of less than sixteen (16) will be allocated on one side of the tram. Other birthday bookings may be allocated to the available side of the tram at Luna Park’s sole discretion.
If you are expecting more than sixteen (16) guests and a 16+ booking was not originally made, please ensure you contact us immediately so we can advise on availability. We do not promise that we will be able to cater for additional guests.
To book the whole tram, a minimum booking charge of seventeen (17) guests will apply.
Additional food supplied by you may be brought into the tram to supplement the Party Tram food offering if desired. However, we cannot store food apart from cakes (excluding ice-cream cakes).
In the event of forecast rain, Birthday Parties can be transferred to an alternate date with a minimum of 48 hours notice by calling our office on (03) 9525 5033.
Payments are final and cannot be refunded for cancelled parties or for any ‘no-show’ guests.
Birthday bookings made on weekdays or public holidays will incur a $60 surcharge.
We make every effort to ensure that all rides are available on your special day. However, due to maintenance and particular weather conditions, some rides may not be available. If you have concerns about the availability of particular rides on the scheduled date of your party, please contact the party coordinator 48 hours prior to your visit.

Annual Passes

General – Terms & Conditions

The Luna Park Melbourne Annual Pass is available online from the Luna Park website (www.lunapark.com.au) or from the Luna Park Ticket Box.
An Annual Pass entitles the holder to entry to Luna Park Melbourne on any valid entry day for twelve (12) months from the date it was purchased and one free accompanying adult entry ticket (excludes rides). Children 0-3 years enjoy free entry.
If purchasing online, the Pass must be activated at the Luna Park Ticket Box during operational hours within 30 days of purchase. Activation constitutes the issue of a permanent Annual Pass Card with photo ID.
This redemption period will only be extended in extenuating circumstances (determined by us acting reasonably) and Luna Park Melbourne is not obligated to refund the purchase if this validity period has expired.
The Luna Park Annual Pass is valid for use on any day the Park is accessible by the general public.
Luna Park Melbourne does not operate on every day of the year and is subject to exclusive private event bookings. As such, we do not take responsibility for a misinterpretation of opening hours, and we exclude any warranty or promise that the Park will be open on any particular day.
Purchasing an Annual Pass online on the date of the first visit does not guarantee entry if the Park is sold out. If and when more tickets are released for that date you may be able to enter the Park. All Annual Pass holders are still required to book the date of visit online via our ticketing portal.
An Annual Pass entitles the owner to 1 x Unlimited Ride Ticket once per day on any valid entry day.
An Unlimited Ride Ticket is a unique wristband that is non-refundable, not transferable between individuals, valid for the date of issue only and void if not securely attached to the guest’s wrist at all times.
The Annual Pass must be presented at the ticket box each time the owner visits the Park during the 12 month period in order to receive a wristband to ride that day.
The Luna Park Melbourne Annual Pass is not valid for private events or ticketed events that require a special ticket for admission (ie. Luna Dark, Luna Love).
Entry restrictions apply including but not limited to capacity constraints and other closures. All Annual Pass holders are still required to book the date of visit to guarantee entry into the Park.
All rides at Luna Park Melbourne are subject to health, safety, and height restrictions.
The Annual Pass does not entitle the owner to bypass these restrictions. All ride restrictions can be viewed on the Luna Park Melbourne website, at the Luna Park Ticket Box and at each individual ride. Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability.An Annual Pass is not transferable, cannot be sold, cannot be given to anyone else to use inclusive of family and friends, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Annual Passes may not be used for commercial purposes and are void if altered or misused.

Membership Information

Annual Pass holder personal data must be completed at the time of purchase (online) or on the same day of card activation at the Park.
When collecting an Annual Pass purchased online, the Annual Pass holder must be present at the Luna Park Ticket Box in order for the membership photo to be captured.
You may be required to upload a clear headshot photograph of yourself for identification purposes in respect of various passes, as set out in the Terms and Conditions of Purchase.
Each Annual Pass holder must follow Luna Park Melbourne’s procedures to have a photo associated with his/her Annual Pass in Luna Park Melbourne’s files for identification purposes.
Photo capture procedures include the removal of any hats, sunglasses or other obscuring accessories, and ensuring no additional individuals are present in the background of the photo.
An Annual Pass holder must have his/her/their valid Annual Pass in hand and a current photo on file with Luna Park Melbourne for a Rides Wristband issue.
Photos on file for active Annual Pass holders must be periodically updated with current photos.
Photos must be replaced every 12 months for children under the age of 18 and every 3 years for adults. Further identification may be required.

Upgrades

A guest wishing to upgrade to an Annual Pass from another form of eligible Unlimited Ride Ticket must upgrade on the same day of on-site purchase/redemption.
Each guest wishing to upgrade a ticket to an Annual Pass must be present at the time of the upgrade transaction.
The guest must be able to display a valid, intact and attached wristband when upgrade transactions are made. Expired tickets, complimentary tickets, Group Booking tickets and other tickets stating ineligibility for an upgrade may not be upgraded to an Annual Pass.
Upgrades are only available on individual Unlimited Ride Tickets. It is not possible to upgrade from a Single Ride Ticket or a Family Pass.

Loss, Replacements, and Cancellation

All Annual Pass Cards remain the property of Luna Park Melbourne.
If an Annual Pass is lost or stolen, the cardholder must report the situation to Luna Park Melbourne staff at the Luna Park Ticket box or by calling reception on (03) 9525 5033.
A non-refundable fee of ten dollars ($10.00) is required to replace an Annual Pass Card.
Luna Park Melbourne reserves the right to cancel, suspend or revoke any Annual Pass or deny ride access to any cardholder at any time if we, acting reasonably, consider that the holder has materially breached any of these Terms and Conditions.
Cancellation, suspension, or revocation of an Annual Pass membership will result in the cancellation, suspension or revocation of the member benefits associated with the Annual Pass.
Luna Park Melbourne is not obligated to renew or replace lost or stolen Annual Passes.
Purchase of the Luna Park Melbourne Annual Pass is final.
Luna Park Melbourne does not offer any refunds for change of mind, lost, stolen or unused cards.

Communications

By purchasing an Annual Pass, the guest consents to subscribe to email communication from Luna Park Melbourne.
An Annual Pass holder may receive occasional updates, special offers and other information from Luna Park Melbourne about their events, products, services, discounts and promotions.

Gift Cards

Gift Cards can be loaded with the value you require between $20 and $300. They have a $0 balance until activated at the time of your purchase. A transaction fee of $1.55 per ticket is payable in addition to the base ticket price.
Inactive cards presented for redemption without valid proof of purchase will not be honoured.
Gift Cards are not transferable, cannot be redeemed for cash, reloaded or refunded, and will not be replaced if lost or stolen. Gift Cards may currently be redeemed at the Luna Park Melbourne Ticket Box for ride tickets (including to purchase Annual Passes), and at Food and Beverage*, Merchandise and Carnival Game outlets. Gift Cards currently cannot be used to purchase any online products.
eGift Cards will be sent via email to the nominated email address on completion of your order.
Please allow up to three (3) business days for your physical Gift Card order to be processed. Physical Gift Cards will be dispatched to your nominated address using Australia Post Standard OR Express Delivery. Delivery time frames are dependent on Australia Post and may vary. Please visit the Australia Post website for more information.
Gift Cards are valid for three (3) years from date of purchase, and any unused balance will not be credited or refunded when the card expires.

Annual Pass Black Friday Sale $99

Your Annual Pass Bundle includes one (1) x Annual Pass for the special discounted price of $99.00. This includes a year of entry to Luna Park Melbourne only, in addition to Unlimited Rides. Each individual Annual Pass is valid per person only.
All guests 4 years and older require a ticket to enter. Children aged 0-3 do not require a ticket and can enter the Park and ride for free, but must be accompanied by an adult (13+) with a valid Unlimited Rides Ticket.
Annual Passes are valid from the date of purchase for twelve (12) months, with one free accompanying Adult Entry ticket (excludes rides).
The Annual Pass $99.00 offer is valid for a strictly limited time only beginning Monday 25th November, 2024 until Monday 2nd December 11.59pm and will not be applied to Annual Passes purchased before or after the offer period.
Luna Park’s general Terms and Conditions apply to this offer.