Terms & Conditions

General – Terms & Conditions of Purchase & Entry

  • Attractions may close due to extreme weather conditions. We reserve the right to close the park at times other than advertising.
  • All prices, attractions, special events and trading times are subject to change or cancellation without notification.
  • No refunds or rain checks will be issued.
  • Shoes and shirts must be worn at all times for your protection.
  • All riders must remain seated at all times.
  • Camera & Phones can not be used on rides.
  • For the safety of all guests, loose items can not be taken on rides.
  • Riding Luna Park Melbourne’s attractions requires guests to be in sound physical condition. Luna Park Melbourne recommends that guests observe the attraction in operation before deciding to ride.
  • During quieter periods some attractions may be temporarily closed.
  • Occasionally attractions may temporarily close for refurbishment or technical reasons.
  • Report any lost items or return any found items to the Ticket Box.
  • Melbourne’s Luna Park will not be responsible for articles lost, stolen or damaged whilst riding the attractions or left in the queue line
  • Report any lost children to the Ticket Box.
  • For the safety of all guests, loose items cannot be taken on some rides.
  • Every ride requires a ticket.
  • All tickets must be purchased from the ticket box and are not available from rides.
  • Tickets are non-refundable.
  • Wristbands are void if removed.
  • Lost or removed wristbands will not be replaced.
  • Skateboarding or similar activities are not permitted in the park.
  • No alcohol is permitted in the park.
  • No pets permitted in the park. Assistance dogs excepted.
  • Photographs or videos taken by guests are for personal enjoyment only. Any use or reproduction for commercial purposes, without written permission from Luna Park
  • Melbourne, is strictly prohibited. Tripods not allowed in park.
  • By entering Luna Park Melbourne you consent to photographs or film footage of you being used by the Park for promotional purposes without any payment to you.

Online Tickets – Terms & Conditions of Purchase & Entry

  • Ticket prices are valid from September 2016
  • Tickets are valid for 12 months from date of purchase, unless otherwise specified. Ticket expiry cannot be extended.
  • Tickets can only be purchased through this web site by using Visa or MasterCard. You credit card will be debited at the time of ordering.
  • All credit card purchases are made through the PayPal secure payment facility. The service uses a 128-bit Secure Sockets Layer (SSL) protocol that was developed to protect confidential information such as credit card numbers and other financial data from interception and hacking. In the unlikely event that you believe any unauthorised use of your credit card has occurred, please immediately notify us by email and contact your bank directly.
  • Tickets may be purchased at the Park’s ticket box and payable by cash, EFTPOS, major credit cards (except Diner’s and AMEX)/ No personal or company cheques accepted.
  • After completing you purchase you will gain access to an online page containing a printable tax receipt including you E-Ticket. You will also receive an email confirmation of your order with pdf copies of your purchase and a tax receipt. Please print your E-Ticket and present, as per instructions on the ticket, at the ‘Luna Express’ window at the Ticket Box.
  • Entry to Luna Park is free. Your unlimited ride wristband/s will be issued by presenting a printed E-Ticket (either colour or black and white) with barcodes at the Ticket Box.
  • Handle your E-Tickets as you would cash.
  • Lost, damaged or stolen tickets cannot be replaced.
  • Luna Park Melbourne PTY LTD reserves the right to refuse any order placed online for Unlimited Ride Tickets.
  • All tickets are non-refundable, non-transferable, not redeemable for cash. Tickets cannot be on-sold to another party or third party for re-sale to customers.­­

Birthday Party Booking Terms and Conditions

  • Either a 30% or full payment of your booking is required to secure your reservation.
  • Final numbers are to be confirmed and full payment made by the Wednesday prior to your party. If you are paying by cheque, money order or bank transfer (EFT), please ensure that this is processed 7 days before the party to ensure funds are cleared.
  • Last minute bookings made less than 7 days prior to the party will require immediate payment via credit card over the phone
  • Payment is regarded as acceptance of these terms and conditions
  • Available times for birthday parties include 11.30am, 12.30pm, 1.30pm, 2.30pm and 3.30pm
  • A birthday booking is for use of the tram for 45 minutes from the start time of your booking
  • The minimum booking is for eight (8) guests
  • The tram seats 32 guests. Bookings of less than 16 will be allocated one side of the tram. Other birthday bookings may be allocated to the available side of the tram at Luna Park’s sole discretion
  • If you are expecting more than sixteen (16) guests and a 16+ booking was not originally made, please ensure you contact me immediately to advise on availability
  • To book the whole tram, a minimum booking charge of sixteen (16) guests will apply
  • Additional food supplied by You may be brought into the tram to supplement the party tram food offering if desired, but you will need to sign a release form for any food brought into the Park.
  • In the event of forecast rain, birthday parties can be transferred to an alternate date with a minimum of 48 hours’ notice by calling our office on 9525 5033
  • Payments are final and cannot be refunded for cancelled parties or for any ‘no-show’ guests
  • Birthday bookings made on weekdays or public holidays will incur a $50 surcharge
  • We make every effort to ensure that all rides are available on your special day. However due to maintenance and particular weather conditions, some rides may not be available. If you have concerns about your party, please contact the party coordinator 48hrs prior to your visit.

Summer Nights & Night Rider Nights Terms and Conditions

  • Summer Nights & Night Rider Nights e-tickets may be redeemed at Melbourne’s Luna Park for the Promotion dates displayed on the Luna Park Melbourne Website.
  • Summer Nights & Night Rider Nights tickets may also be purchased from the ticket box at the Park entrance.
  • Cancellations and closure times may vary, so please check lunapark.com.au for opening and closing hours on your entry date.
  • ‘General – Terms and Conditions of Purchase and Entry’ apply to Summer Nights & Night Rider Nights ticket holders.
  • Summer Nights & Night Rider Nights tickets can not be refunded.

Luna Dark Terms and Conditions

  • Luna Dark Night Event e-tickets may be redeemed at Melbourne’s Luna Park for a single entry on one of the following evenings, as indicated on the e-ticket; Saturday 29 or Sunday 30 or Monday 31 October 2016.
  • Event hours vary each night, so please check lunapark.com.au for opening and closing hours on your entry date.
  • Luna Dark is an outdoor all-weather event and will proceed on the advertised dates and at the advertised times in rain or shine. Guests accept the risk that weather they consider unsatisfactory may occur on the event night. Luna Park Melbourne reserves the right to add, withdraw or substitute attractions or vary advertised programs, prices and capacity. All ticket sales are final. Tickets will not be exchanged, refunded or returned after purchase. Lost, stolen, damaged or defaced tickets will not be replaced. Tickets cannot be transferred to another person after purchase. It may be a condition of entry that a search of person or possessions will be required at the time of entry to the venue.
  • Luna Dark is a Halloween themed event and will feature scary images, live attractions and illusions of blood and gore. Children are permitted to attend the event at their parent’s discretion, however if they scare easily or are affected by special lighting, artificial fog or other theatrical effects it is not recommended.
  • All guests aged 4 years and over must purchase a ticket to enter. Guests 3 years and under may enter free of charge with a paying adult (18+).  Luna Park Melbourne Annual Passes are not valid for entry to Luna Dark 2016.  There will be no pass-outs available for this event. Guests who disrupt enjoyment of the Park for other guests, mistreat the performers or behave in an inappropriate and/or aggressive manner will be removed from the Park without refund.
  • Items considered dangerous will not be permitted inside the venue and must be surrendered to staff upon entry. Surrendered items will be available for collection as you leave the event. Luna Park assumes no responsibility for these items. Please note that all loose items and/or props are unable to be carried on most rides. Luna Park Melbourne accepts no responsibility for lost, stolen or damaged items that are left unaccompanied.
  • Each e-ticket must be exchanged for a wristband at entry. Entry is the only point that wristbands will be issued. Wristbands must be worn securely throughout the event. A Luna Dark ticket is sold subject to the Luna Park Melbourne Rides Regulations. Height, age and health requirements apply to all attractions. Not valid in conjunction with any other offer.

SMURFS: THE LOST VILLAGE Terms & Conditions

  • The winners will be selected at random. Judges decision is final and no correspondence will be entered into.
  • The winner will receive 1 x Prize Pack containing film merchandise and an in-season movie ticket for four people.
  • One entry permitted per person.
  • Entries open on 20/03/2017 and close at midday on 6/04/2017.  The winner will be contacted via email and have 72 hrs to respond or a new winner will be drawn.  The winner will be listed on this page once the prizes have been claimed no more than 1 week after the competition concludes.