We must hold guest contact details for 28 days in case COVID-19 infection contact tracing is required. Our normal privacy policy applies otherwise.
Do I need a ticket to visit or can I just decide on the day?
YES, please pre-purchase your tickets online to guarantee entry. We have reduced our capacity and are controlling guest numbers to allow for physical distancing in ride queues, on rides, at food and beverage outlets and other facilities throughout the Park.
How far in advance can I book tickets?
You’ll be able to book your tickets in line with the dates that have been released and displayed in the calendar on the website. This will be updated and extended over time as conditions change and improve.
Where can I purchase tickets?
Tickets can be booked online here. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.
Tickets will be subject to the day’s availability so to avoid disappointment, please purchase them online.
How long will you hold my details for?
In line with Government Regulations contact tracing is required for all guests entering Luna Park. Contact Tracing is handled by the official Victorian Government QR Code Service and all guest information submitted for Contact Tracing purposes is held by the Victorian Government as per the Service Victoria Privacy and Security Policy.
Any guest information previously collected and held for contact tracing purposes will be held for 28 days in case COVID-19 infection .
Our normal privacy policy applies in all other circumstances.
How do I use my Annual Pass?
Yes, Annual Pass holder tickets are free, but due to capacity controls you must still pre-book a ticket. Please visit our tickets page to book your ticket which will be subject to availability on the day. Please note that you may book more than one day, however if you fail to attend without notification, the extension period of your Annual Pass will be revoked.
For more detailed information about reserving a ticket using your Luna Park Annual Pass visit the online order instructions located here
Can I use my Gift Card to buy a ticket?
Yes you certainly can and it easy, however the value of your Gift Card must be more than the total value of your order.* All you have to do is visit our tickets page and select the date you wish to visit and the type of ticket you’ll need, then proceed to the check out. After you’ve entered your details simply add your 16 digit Gift Card number in the payment section and the value of your order will be deducted from the value of the Gift Card.**
All tickets purchased with a Gift Card will be subject to availability on the day. For more information check out our online ordering FAQs
*We are unable to process split payment so if you want to use more than one Gift Card or purchase more than one ticket we we suggest doing so in multiple transactions.
What do I do with an old, unused online ticket?
Pre-purchased tickets issued prior to 15 March 2020 have been extended to account for COVID closure periods. If you are holding one of these tickets, it will expire on 31 March 2021. To re-book before this date please visit https://lunapark.com.au/pre-purchased-tickets/ to submit a request.
If you are holding an unused ticked purchased between the dates of 12 – 14 February inclusive, you will be able to re-book until Anzac Day 25 April, 2021. Please visit https://lunapark.com.au/pre-purchased-tickets/ to submit a request.
All ticket exchanges are subject to availability and we cannot guarantee every day will be available.
Can I still visit with a carer?
Yes, guests wishing to visit with a carer holding a Companion Card or We Care Card may arrange to visit by calling guest relations team at least 2 business days in advance on (03) 9525 5033 to book a ticket. Alternatively, please visit https://lunapark.com.au/pre-purchased-tickets/ to submit your request.
What is Luna Park doing to keep me safe?
We are controlling guest numbers to allow for physical distancing in ride queues, on rides, at food and beverage outlets and other facilities throughout the Park.
We have increased cleaning and sanitising procedures to ensure the highest of hygiene protocols are met, including a ‘sanitise before you ride’ policy and deployment of the ‘Luna Clean Team’.
It is a condition of entry that all visitors observe the advice of the Chief Health Officer to:
– keep their distance of 1.5 metres as indicated by signs and ground stickers, unless with a member of their family group,
– practice appropriate personal hygiene procedures,
– wear a mask while this personal protection is mandated
Provision of signage, sanitiser and cleaning practices throughout the Park will serve as a reminder.
You can read our COVID-Safe Plan here
What if I or a member of my group feels unwell?
Please don’t come to Luna Park if you feel unwell. Guests must not attend if they are COVID-19 positive or displaying flu like symptoms. We are committed to keeping you healthy and safe, but we cannot guarantee you will not be exposed to COVID19. We rely on you to protect yourself and to:
Wash your hands often and avoid touching your face
Maintain your distance from others
Wear a mask while mandated by the Chief Health Officer
Avoid touching surfaces wherever possible
When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue. Throw tissue into a trash receptacle after use.
What if I need to swap my ticket for a new date should I feel unwell?
You are unable to swap an existing ticket for another date using our online booking process. If you’ve been unwell and unable visit the Park on the date of your booking you can request for your tickets to be exchanged for a new date once. To do so please email your ticket confirmation email and a new date to [email protected] and we’ll do our best to accommodate a single change.
What if I want a refund?
Sorry, no refunds for tickets purchased after 25 November are possible over summer, however you may change the date subject to availability. Full Ticket Terms and Conditions of Purchase and Entry are available here. When you purchase an online ticket, you accept these Terms and Conditions as part of the purchase process.
Are pass-outs available?
No. As we are managing visitor numbers and overall Park capacity, if a guest chooses to leave the Park, they may not return on that day.
Will all the rides be operating?
Some rides may not be available due to physical distancing requirements or planned maintenance. Any ride cancellations will be displayed at our Ticket Box on entry.
Can I go on rides with injuries or other medical conditions?
All our rides have height, physical and medical restrictions. These restrictions are in place to maximise your enjoyment and keep you safe. Do not ride if you have heart problems, high blood pressure, back or neck injuries, casts, moon boots or injured bones, or if you have had recent surgery or are pregnant. View all our safety guidance and restrictions at https://lunapark.com.au/ride-restrictions/
Is there anywhere safe I can store my valuables?
We recommend you don’t bring valuables to the Park as you cannot take loose items, use cameras or mobile phones on rides. There are some security lockers available for hire by the hour or for a full day, however we encourage guests to leave large bags and items at home. Lockers are $4 or $6 for the day and take cash (coin only). They are located near the Twin Dragon ride and next to the Scenic Railway.
What if it rains?
If it rains the fun will go on! However, some rides may close due to weather conditions. Guests accept the risk that weather they consider unsatisfactory may occur during the session for which they have purchased tickets.
Do you accept cash inside the Park?
All locations around the Park prefer contactless EFTPOS transactions, but will accept cash if presented.
Is there wheelchair access?
There is wheelchair access to the grounds of Luna Park. We also have wheelchair access toilets available. Guests in wheelchairs are permitted to ride on all attractions at Luna Park except the Scenic Railway. However, various health and safety requirements do apply to wheelchair guests so it’s always best to check with staff before your visit.
Can I book a Kid’s Birthday Party?
We do have some limited availability for birthday bookings for groups below the current COVID restricted group size of 20. More information can be found on the Kids’ Birthday Parties page.
If you want to make a booking request or have a question please submit it using the Kids’ Birthday Parties inquiry form on our website
