LUNA PARK MELBOURNE ANNUAL PASS TERMS & CONDITIONS
The Melbourne’s Luna Park Annual Pass is available at the Luna Park website (www.lunapark.com.au) or from the Luna Park Ticket Box. A Luna Park Melbourne Annual Pass entitles the holder to entry to Luna Park Melbourne on any valid entry day for twelve months from the collection date within the Park. If purchasing online, the pass must be redeemed and annual pass card collected from the Luna Park Ticket box during operational hours within 3 months or purchase. This redemption period cannot be extended and Luna Park Melbourne is not obligated to refund the purchase if this validity period is expired. The Luna Park Annual Pass is valid for use on any day the Park is accessible by the General Public. Luna Park Melbourne does not operate on every day of the year and as such, does not take responsibility for a misinterpretation of Opening Hours. An Annual Pass entitles the owner to 1 x Unlimited Ride Ticket once per day on any valid entry day. An Unlimited Ride Ticket is a unique wristband that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the guest’s wrist at all times. A wristband is activated and given to the annual pass holder each time they come to the park in the 12 month period. They annual pass must be displayed at the ticket box on each entry when a wristband will be printed for the guest to ride that day. The Luna Park Melbourne Annual Pass is not valid for private events or events that require a separate admission, and are subject to Blockout Dates. Annual Passes do not guarantee ride and attraction access (especially during high attendance periods). Restrictions apply including, but not limited to, capacity constraints and other closures. All rides at Luna Park Melbourne are subject to health, safety and height restrictions. The Annual Pass does not entitle the owner to bypass these restrictions. All ride restrictions can be viewed on the Luna Park Melbourne website, Luna Park ticket box and at each individual ride. Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability. An Annual Pass holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules. An Annual Pass holder must abide by any rules and regulations applicable to Luna Park Melbourne. Luna Park Melbourne is not responsible for lost or stolen property. An Annual Pass is not transferable, cannot be sold, cannot be given to anyone else to use inclusive of family and friends, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, this Annual Passes may not be used for commercial purposes and are void if altered or misused.
Personal data for each pass holder must be completed at the time of purchase (online) or on the same day of card pick-up. When collecting an Annual Pass purchased online, the redeeming customer must be present at the Luna Park Ticket Box in order for the membership photo to be captured. Each Annual Pass holder must follow Luna Park Melbourne’s procedures to have a photo associated with his/her Annual Pass in Luna Park Melbourne’s files for identification purposes. Photo capture procedures include removal of any hats, sunglasses or other obscuring accessories and ensuring no additional individuals are present in the background of the photo. An Annual Pass customer must have his/her valid Annual Pass in hand and a proper photo on file with Luna Park Melbourne for rides wristband issue. Photos on file for active Annual Pass holders must be periodically updated with current photos. Photos must be replaced every 12 months for children under the age of 18 and every 3 years for adults. Further identification may be required.
A Guest wishing to upgrade to an Annual Pass from another form of eligible unlimited ride ticket must upgrade on the same day of on-site purchase/redemption. Each guest wishing to upgrade a ticket to an Annual Pass must be present at the time of the upgrade transaction. Guest must able to display a valid, intact and attached wristband when upgrade transactions are made. Expired tickets, complimentary tickets, Group Booking tickets and other tickets stating ineligibility for an upgrade may not be upgraded to an Annual Pass. Upgrades are only valid individual unlimited ride tickets. Upgrade is not valid on single ride tickets or family passes.
LOSS, REPLACEMENT OR CANCELLATION
All Annual Pass Cards remain the property of Luna Park Melbourne. If an Annual Pass is lost or stolen, the card holder is asked to report the situation to Luna Park Melbourne staff at the Luna Park Ticket box or by calling reception on (03)9525 5033. A non-refundable fee of ten dollars ($10.00) is required to replace an Annual Pass Card. Luna Park Melbourne reserves the right to cancel, suspend or revoke any Annual Pass or deny ride access to any card holder at any time, for any reason. Cancellation, suspension or revocation of an Annual Pass membership will result in the cancellation, suspension or revocation of the member benefits associated with the Annual Pass. Luna Park Melbourne is not obligated to renew, or replace lost or stolen annual passes. Purchase of the Luna Park Annual pass is final. Luna Park Melbourne does not offer any refunds for change of mind, lost, stolen or unused cards.