Ticket Information | Luna Park Melbourne

Check these FAQs to find the answers you’re looking for.

About Your Tickets

Can I use my Gift Card to buy a ticket?: Yes, you can use your Luna Park Gift Card to purchase tickets online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.

To purchase a gift card click below

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Can I use my valid undated pre-purchased ticket to get into Luna Park?: If you are holding a valid unused ticket that you received as a gift or a donation, it can be used on any day Luna Park is open, until the expiry date. Simply present the voucher at the Ticket Box when you arrive. Bookings are not required. Please read the Terms and Conditions which are available on our website for full details.

Undated Luna Park tickets are not valid for private events or ticketed events that require a special ticket for admission (ie. Luna Dark).
Do I need a ticket to visit or can I just decide on the day?: We recommend pre-purchasing a Family Pass or Unlimited Rides Ticket online to guarantee your entry.

Luna Park has a restricted capacity for the safety and experience of our guests, which means there are a limited number of tickets available.
Do I need to book before coming to Luna Park?: Luna Park’s capacity is restricted and we strongly recommend that you book an Unlimited Rides Ticket or Family Pass before coming to the Park. Booking before you come to Luna Park guarantees entry. An online booking fee of AUD$1.55 per ticket will be charged to online purchases where applicable. This fee is notified prior to purchase throughout the checkout process.

Please note that Park Entry Only tickets are only available at the ticketbox on the day of your visit and are subject to availability. Walk-up entry to the Park will only be permitted if our capacity allows capacity on the day. Avoid disappointment and book your Unlimited Rides Tickets or Family Pass online before coming.
How far in advance can I book tickets?: You’ll be able to book your tickets in line with the dates that have been released and displayed in the calendar on the website. This will be updated and extended over time as conditions change.
Where can I purchase tickets?: Unlimited Rides Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.

Tickets will be subject to the day’s availability so to avoid disappointment, please purchase Unlimited Rides Tickets online to guarantee your entry. Please note that our Park Entry Only Tickets can only be purchased at the ticketbox on the day of your visit and are subject to availability.

An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.

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Should I use my Annual Pass to pre-book a ticket before I visit?: Yes, even though Annual Pass holders do not need to purchase a ticket to enter, due to capacity limits you must still pre-book a ticket online before you visit the Park to avoid disappointment. Please visit our tickets page to book your ticket which will be subject to availability on the day.

For more detailed information about reserving a ticket using your Luna Park Annual Pass visit the online order instructions located here
Can I still visit with a carer?: Yes, carers holding a valid Companion Card or We Care Card can enter the Park for free when accompanying another individual with a full priced ticket. The full priced ticket should be purchased online in advance. When you and your carer arrive at the Ticket Box, the carer will be provided with their ticket after presenting their Companion Card or We Care Card
What if I need to swap my ticket for a new date?: We get it! Plans change!

Adding Luna Flex onto your ticket at your cart online provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.
What if I want a refund?: Sorry, we do not offer refunds for tickets purchased, however, you may change the date subject to availability. To initiate a date change please click the link here and fill out the Luna Flex date change request form with your order number and requested date – please allow 2 business days for us to facilitate your change. Please note that a small administration fee applies for all date changes.

Full Ticket Terms and Conditions of Purchase and Entry are available here. When you purchase an online ticket, you accept these Terms and Conditions as part of the purchase process.
Are pass-outs available?: No. As we are managing visitor numbers and overall Park capacity, if a guest chooses to leave the Park, they may not return on that day.
What is Luna Flex?: We get it! Plans change!

Luna Flex provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. Luna Flex is an online purchase add-on that covers all tickets within the online cart. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.
How do I add Luna Flex to a booking?: Luna Flex can be added to your cart during the online ticket purchase journey.

Once you have selected your ticket and are requested to proceed to check out, you’ll be asked if you would like to add Luna Flex.

Once you get to the cart before the checkout, you’ll be asked again if you would like to add Luna Flex.
How do I change the date of my ticket once Luna Flex has been purchased?: To request a date, change please click the link here and fill out the change of date form with your order number and requested date. Change of date is subject to availability and park capacity.
What are the benefits of purchasing Luna Flex?: The benefits of the Luna Park Melbourne’s Luna Flex add on is that you can change the date of your Tickets on or before the date of your visit for up to 365 days from the original purchase date, should your plans change. All Luna Flex date changes must be submitted via a Luna Flex Change of Date request form on our website either on or before the date of the original intended visit.

Ordering Online

How do I use my Annual Pass to book tickets online?: Yes, Annual Pass holders are encouraged to pre-book a ticket online to ensure they don’t miss out on the day due to our capacity limits.

#1 To book your ticket online now go to “BUY TICKETS” found in the top right corner anywhere on our website, and then select the “Annual Pass Holders” option.

For Desktop users you will find Annual Pass tickets here:

And if you’re on a mobile device first select “MENU” and then “ANNUAL PASS HOLDERS”:

#2 To access your Annual Pass tickets you will first need to log in. If you have never logged in before you will need to select “Create or Reset Password” and use the first and last names of the annual pass holder and the email you used when signing up to receive a reset password email.

#3 Then select the type of ticket you want to get with your Annual Pass:

#4 Then select the Annual Pass holder Member Benefit:

#5 Next you can search or scroll through days Luna Park is open so you can choose which date you would like to come to the Park. When you find the date you wish to visit, click “BUY TICKETS”:

#6 Finally, just let us know the age of the Annual Pass Holder:

#7 If you are happy with the date and ticket type, click “ADD TO CART”:

Each Annual Pass holder will need to be added to the cart separately.
Can I use my Gift Card to buy a ticket?: Yes, you can use your Luna Park Gift Card to purchase tickets online. An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.

To purchase a gift card click below

BUY TICKETS
Can I use my valid undated pre-purchased ticket to get into Luna Park?: If you are holding a valid unused ticket that you received as a gift or a donation, it can be used on any day Luna Park is open, until the expiry date. Simply present the voucher at the Ticket Box when you arrive. Bookings are not required. Please read the Terms and Conditions which are available on our website for full details.

Undated Luna Park tickets are not valid for private events or ticketed events that require a special ticket for admission (ie. Luna Dark).
Is there a cart limit when purchasing online tickets?: Luna Park has a limit of 20 items per online transaction. If you wish to purchase more than 10 items, split your order into multiple orders or give our reception team a call on (03) 9525 5033 Monday to Friday 9:00am – 5:00pm.

An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.
Do I need to book before coming to Luna Park?: Luna Park’s capacity is restricted and we strongly recommend that you book an Unlimited Rides Ticket or Family Pass before coming to the Park. Booking before you come to Luna Park guarantees entry. An online booking fee of AUD$1.55 per ticket will be charged to online purchases where applicable. This fee is notified prior to purchase throughout the checkout process.

Please note that Park Entry Only tickets are only available at the ticketbox on the day of your visit and are subject to availability. Walk-up entry to the Park will only be permitted if our capacity allows capacity on the day. Avoid disappointment and book your Unlimited Rides Tickets or Family Pass online before coming.
Where can I purchase tickets?: Unlimited Rides Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.

Tickets will be subject to the day’s availability so to avoid disappointment, please purchase Unlimited Rides Tickets online to guarantee your entry. Please note that our Park Entry Only Tickets can only be purchased at the ticketbox on the day of your visit and are subject to availability.

An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.

BUY TICKETS
How do I set up my Annual Pass login details?: To make your Luna Park Annual Pass more secure, and for families much easier to use, when booking tickets you will now need to log into your Annual Pass account using our website.

Your username will be your email address if you provided one when you bought your pass. If you didn’t provide an email address or can’t remember which one you used, we’ll be happy to help you with that and get you online and booking tickets in no time. Simply email your name, the names of any family member who also have Annual Passes and your Annual Pass Member number(s) to [email protected]. One of our team will get back to you with the information you need.

When you have your username you’ll then need to create a password for your account, which again is really easy to do. First you will need to go to the new Annual Pass Holders section of our website. Then to create your new password simply click on the link that says “Create or Reset your Password” and follow the prompts. Enter your name (exactly as you provided it) and your email address and click on “RECOVER PASSWORD”. We’ll send you an email with a temporary password so you can access your Annual Pass account and make you password whatever you want.

Better still, once you’ve set up your password you can go straight to the Annual Pass Holders page and start booking your Unlimited Ride Tickets. Please note that for families only one set of login details are required.

If you have any further questions about accessing your Annual Pass and booking tickets and can’t find the answer you’re looking for in our FAQs, email us at [email protected]