Personal data for each pass holder must be completed at the time of purchase (online) or on the same day of card pick-up. When collecting an Annual Pass purchased online, the redeeming customer must be present at the Luna Park Ticket Box in order for the membership photo to be captured. Each Annual Pass holder must follow Luna Park Melbourne’s procedures to have a photo associated with his/her Annual Pass in Luna Park Melbourne’s files for identification purposes. Photo capture procedures include removal of any hats, sunglasses or other obscuring accessories and ensuring no additional individuals are present in the background of the photo. An Annual Pass customer must have his/her valid Annual Pass in hand and a proper photo on file with Luna Park Melbourne for rides wristband issue. Photos on file for active Annual Pass holders must be periodically updated with current photos. Photos must be replaced every 12 months for children under the age of 18 and every 3 years for adults. Further identification may be required.
A Guest wishing to upgrade to an Annual Pass from another form of eligible unlimited ride ticket must upgrade on the same day of on-site purchase/redemption. Each guest wishing to upgrade a ticket to an Annual Pass must be present at the time of the upgrade transaction. Guest must able to display a valid, intact and attached wristband when upgrade transactions are made. Expired tickets, complimentary tickets, Group Booking tickets and other tickets stating ineligibility for an upgrade may not be upgraded to an Annual Pass. Upgrades are only valid individual unlimited ride tickets. Upgrade is not valid on single ride tickets or family passes.
LOSS, REPLACEMENT OR CANCELLATION
All Annual Pass Cards remain the property of Luna Park Melbourne. If an Annual Pass is lost or stolen, the card holder is asked to report the situation to Luna Park Melbourne staff at the Luna Park Ticket box or by calling reception on (03)9525 5033. A non-refundable fee of ten dollars ($10.00) is required to replace an Annual Pass Card. Luna Park Melbourne reserves the right to cancel, suspend or revoke any Annual Pass or deny ride access to any card holder at any time, for any reason. Cancellation, suspension or revocation of an Annual Pass membership will result in the cancellation, suspension or revocation of the member benefits associated with the Annual Pass. Luna Park Melbourne is not obligated to renew, or replace lost or stolen annual passes. Purchase of the Luna Park Annual pass is final. Luna Park Melbourne does not offer any refunds for change of mind, lost, stolen or unused cards.