Our team reviews all enquiries, but response times may vary, especially during busy periods. We appreciate your patience while we investigate your request.
Yes. If your item is located, our team will reach out using the contact details you provided in the form.
If you haven’t received a response, it may mean your item has not yet been found. Due to the high volume of enquiries, we’re only able to contact guests when there is a match.
Lost property is held for a limited period. We recommend submitting your enquiry as soon as possible after your visit.
For safety and operational reasons, guests are not permitted to search for lost items themselves. Please submit the form and our team will assist you.
There is no fee for submitting a lost property enquiry. However, if shipping is required, additional costs may apply.
We strongly recommend guests utilise the allocated attraction storage boxes or secured lockers for personal belongings. This helps prevent loss or damage and ensures your items remain safely stored during your visit.
While we take reasonable care with any property found, we are not responsible for loss, theft, or damage to personal belongings. Guests are encouraged to keep valuables secure at all times.
